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๐Ÿ“ฑHow To Set Up FaultFixers Reporter App
๐Ÿ“ฑHow To Set Up FaultFixers Reporter App
Updated over a week ago

Step 1: Share the instructions with your staff

For Staff with Personal Devices:

  • Staff members using their own mobile devices to report issues can download the Reporter app from the App Store or Google Playstore.

For Centrally Managed Tablets/Mobiles:

  • Devices managed centrally, like tablets within a care facility, usually require installation of the Reporter App by your IT team. This depends on the restrictions on the device, some restrictions block installation of unauthorised apps.

  • Once the reporter app has been installed to the managed devices reporters can scan the Building QR code for each site to link the device to the location.

Step 2: How to roll out the FaultFixers Reporter App

  • Sign in to FaultFixers Web using your Admin credentials.

  • Ensure that you have Locations configured within Buildings.

  • Head to the Buildings section. Scroll to the bottom of the page to locate the QR codes associated with each building.

  • Share these QR codes with your Building Managers. Place them visibly around your site for easy scanning by reporters. Alternatively, you can utilise the text code provided below each QR code.

Video Guide:

These steps ensure a smooth rollout of the FaultFixers Reporter App for both personal and centrally managed devices.

๐Ÿ’ฌ Tip: Users will be able to introduce their name, email, and phone number, and get updates on the progress of the ticket if they want to.

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