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πŸ’» Reporting Maintenance Issues On A Desktop?
πŸ’» Reporting Maintenance Issues On A Desktop?

Audience: FaultFixers Reporters. Simple instructions for users to know how they can quickly raise tickets with FaultFixers

Updated over a week ago

Step 1: Access FaultFixers Web

🌐 Open your web browser and go to http://report.faultfixers.com/. This is the web address for FaultFixers Web, where you can access all of its features.


Step 2: Scan Building QR Code

🏒 Scan the Building or Location QR Code using your device's camera. Alternatively, enter a text code if provided.

⌨️ Text-Based Code Entry: This method is best suited for browser reporting, manually enter the unique code associated with a building. You can find the QR details on the FaultFixers Dashboard, under the Buildings tab.

After you've reported your first fault, you'll be able to select the building without the need for scanning the QR code or entering the code manually.


Step 3: Reporting

πŸ“ πŸ“Έ Select issue type & take a photo of the issue


Step 4: Provide Additional Information

ℹ️ Once you've specified the location and issue type, provide additional details related to the reported issue. This includes a brief description, relevant images & videos, and any extra information that can help address the issue effectively.


Step 5: Review & Submit

βœ… Before submitting your report, review the information for accuracy.

Once satisfied, click 'Submit'.


πŸš€ Once your report is submitted, the ticket is instantly sent to the designated maintenance team.

Need Assistance?

If you require further assistance or have additional questions,

don't hesitate to reach out to us at support@faultfixers.com.

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