Step 1: Access FaultFixers Web
🌐 Open your web browser and go to http://report.faultfixers.com/. This is the web address for FaultFixers Web, where you can access all of its features.
Step 2: Scan a QR Code or Enter Text Code
🏢 Every Building & Location on FaultFixers will have a text code as well as a scannable QR code. If you're using the reporter app you may prefer to scan the QR code and if you're reporting via web the text code will be easier for you.
Please reach out to your account admin for the QR/text codes
⌨️ Text-Based Code Entry: This method is best suited for browser reporting, manually enter the unique code associated with a building. You can find the QR details on the FaultFixers Dashboard, under the Buildings tab.
After you've reported your first fault, you'll be able to select the building without the need for scanning the QR code or entering the code manually.
Step 3: Reporting
📍 📸 Select issue type & take a photo of the issue
Step 4: Provide Additional Information
ℹ️ Once you've specified the location and issue type, provide additional details related to the reported issue. This includes a brief description, relevant images & videos, and any extra information that can help address the issue effectively.
Step 5: Review & Submit
✅ Before submitting your report, review the information for accuracy.
Once satisfied, click 'Submit'.
🚀 Once your report is submitted, the ticket is instantly sent to the designated maintenance team.
Need Assistance?
If you require further assistance or have additional questions,
don't hesitate to reach out to us at support@faultfixers.com.