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ℹ️ Troubleshooting & FAQs
📱Updating Teams/Reporter App
📱Updating Teams/Reporter App
Updated over a week ago

Extremely recommended: Please always enable automatic updates to ensure you and your users are running the latest version of the FaultFixers' applications.

Enabling Automatic Updates

For Android Users:

  1. Open the Google Play Store app on your Android device.

  2. Tap on the menu icon (three horizontal lines) in the upper left corner of the screen.

  3. Select "Settings" from the menu.

  4. Scroll down and tap on "Auto-update apps."

  5. Here, you'll see three options: "Do not auto-update apps", "Auto-update apps at any time", "Auto-update apps over Wi-Fi only"

  6. Choose the option that best suits your preference. Selecting "Auto-update apps at any time" will automatically update apps whenever updates are available, regardless of your connection.

For iOS Users:

  1. Open the Settings app on your iOS device.

  2. Scroll down and tap on "App Store."

  3. Under the "Automatic Downloads" section, toggle the switch next to "App Updates" to the ON position. You can also toggle on "Use Cellular Data" if you want app updates to download over mobile data as well as Wi-Fi.

That's it! By enabling auto-updates, you ensure that your apps, including the Reporter and Teams apps, stay up to date with the latest features and improvements without you having to manually update them.


How To Update Manually

For Android Users:

  1. Open the Google Play Store app on your Android device.

  2. Tap on the menu icon (three horizontal lines) in the upper left corner of the screen.

  3. Select "My apps & games" from the menu.

  4. Here, you'll see a list of all the apps installed on your device that have updates available.

  5. Find the Reporter or Teams app in the list and tap on it.

  6. If an update is available, you'll see an "Update" button next to the app. Tap on it to start the update process.

  7. Once the update is complete, you can open the app and start using the latest version.

For iOS Users:

  1. Open the App Store app on your iOS device.

  2. Tap on your profile icon in the top right corner of the screen.

  3. Scroll down and find the Reporter or Teams app in the list of available updates.

  4. If an update is available, you'll see an "Update" button next to the app. Tap on it to start the update process.

  5. Alternatively, you can tap on "Update All" at the top of the screen to update all apps at once, including the Reporter or Teams app.

  6. Once the update is complete, you can open the app and start using the latest version.

That's it! Following these simple steps will ensure that you always have the latest version of the Reporter and Teams apps installed on your device


Need Assistance?

If you require further assistance or have additional questions,

don't hesitate to reach out to us at support@faultfixers.com.

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