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๐Ÿ‘ค Troubleshooting Inactive User Accounts
๐Ÿ‘ค Troubleshooting Inactive User Accounts

Audience: FaultFixers Admins. How to help users who are having trouble with their account activation.

Updated over a week ago

To support users who are having trouble activating their accounts, follow the next steps:

  1. Ask them to check their spam folder. Sometimes the email has ended up there,

  2. If they still don't see it, head over to 'Team' on the FaultFixers Web's left-hand side menu.

  3. Navigate to the user who is having issues with the invite.

  4. Click on 'Having trouble with the invitation?'

  5. You can share the link highlighted in the video below with them directly.

If you need more help, you can always get in touch with us at support@faultfixers.com.

Happy Days! ๐Ÿ˜€

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