To make the most of FaultFixers if you have a Maintenance role:
Download the FaultFixers Teams App.
Check out the Teams App Guide.
We recommend you use the My Jobs section of the Teams App, which will have any ongoing or upcoming Jobs assigned to your user profile.
Through the Teams App, you can:
Complete Tickets (mark issues as closed). These Jobs often appear in the 'Unscheduled' tab at the top of the My Jobs list.
Raise new Tickets yourself if needed. You can create a new Ticket by going to Tickets > and selecting the '+' icon that appears on the bottom right of the screen.
Complete recurrent tasks (PPM - planned preventative maintenance).
PPM Jobs often have digital Forms that need to be completed before marking the Job as closed. You can add Forms by selecting the Job and clicking on 'Forms' at the top of the screen.
📢 Clicking on 'Save and Mark As Complete' will mark the Form as complete but will not close the PPM.
Make sure to go back to the Job and select 'Close Ticket' in order for the PPM to be marked as closed.
If you need more help, you can always get in touch with us at support@faultfixers.com.
Happy Days! 😀