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πŸ‘€ Default User Roles & Permissions
πŸ‘€ Default User Roles & Permissions

Audience: FaultFixers Admins, Managers. How to modify user permissions (rights). User features access. Building Allocation.

Updated over a week ago

Default User Profiles

In addition to custom permission configurations FaultFixers offers default User Profiles that are common across most use cases:

πŸ‘· Operative

Operatives are limited to viewing and completing jobs assigned to them within their Building Allocation.

Operative permissions include:

  • View and update jobs

  • View building details of jobs

  • View location details of jobs

  • View assets linked to jobs

  • Edit comments on jobs

  • View form/checklist templates

  • Complete forms/checklists against jobs

  • View job history

  • Add/remove media for jobs

  • View custom labels on jobs

  • Edit expenses/costings on jobs


πŸ§‘β€πŸ’Ό Manager

Managers can update and manage all jobs within their Building Allocation but cannot delete them. They also have limited access to team settings.

Manager permissions include:

  • Updating and managing all reactive and PPM jobs

  • View-only access to team settings

  • View and update customer details (if enabled)

  • View and update building details

  • View and update location details

  • View and update assets

  • View-only access to reporter & asset tags

  • View-only access to building alerts

  • Update and manage comments on jobs

  • View-only access to form/checklist templates

  • Complete and manage forms/checklists against jobs (including deleting forms)

  • Update and manage the scheduler (if enabled)

  • View job history

  • Update and manage media for jobs

  • Update and manage custom labels on jobs

  • Update and manage expenses/costings on jobs


πŸ‘” Admin

Admins have full access to manage all jobs and settings across all buildings. They can edit jobs, user settings, building allocations, and account settings.

Admin permissions include:

  • Update and manage all reactive and PPM jobs

  • Edit team/user settings and building allocations

  • Edit customer details (if enabled)

  • Edit building details

  • Update and manage location details

  • Update and manage assets

  • Update and manage reporter & asset tags

  • Update and manage building alerts

  • Update and manage comments on jobs

  • Update and manage form/checklist templates

  • Complete and manage forms/checklists against jobs (including deleting forms)

  • Update and manage the scheduler (if enabled)

  • View job history

  • Update and manage media for jobs

  • Update and manage custom labels on jobs

  • Update and manage expenses/costings on jobs

  • Update and manage organisation/account settings

πŸ“’ Note: Reporter users don't need to be set up in the system as team members.


Step 1: Access Team Permissions

πŸ“ Navigate to the FaultFixers Dashboard and click on 'Team'. From there, select 'Rights' to access the Team Permissions settings.


Step 2: Start Setting Default Roles

βœ… Select one of our default roles, which come with the above permissions. Once selected it'll save automatically.


Video Guide:


​Need Assistance?

If you require further assistance or have additional questions,

don't hesitate to reach out to us at support@faultfixers.com.

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