By classifying tickets into categories, teams can quickly identify the nature of each issue, enabling them to efficiently direct it to the appropriate team with the relevant expertise. Additionally, categorization serves as an additional filter when generating reports, facilitating more precise data analysis.
How to choose Categories?
FaultFixers has many categories already available to choose from, they just need to turn them on.
To set up these ticket categories for your account in FaultFixers Web, follow these steps:
Go to 'Organisation'.
Click on the 'Categories' tab at the top.
Choose the ones that match your organization's Reactive Tickets or PPM Tasks. Your choices will save automatically when you click.
If you need more help, you can always get in touch with us at support@faultfixers.com.
Happy Days! 😀