Welcome to FaultFixers!
Download the step-by-step Account Setup guide below to get up and running in no time!
What is FaultFixers?
Let's start with the basics: what exactly is FaultFixers? FaultFixers is a maintenance management software designed to digitise tasks. The goal is to bring long-overdue automation to maintenance teams everywhere.
Terms to get familiar with
Buildings: These are individual sites, homes, or houses, that can be created by going to the left-hand side menu of FaultFixers Web. Each Building will have locations within it.
Locations: These are individual sites, homes, or houses, that can be created by going to the left-hand side menu of FaultFixers Web. Each Building will have locations within it.
Assets: These typically high-value items across your business that have a material value in which you would benefit from keeping an up-to-date record of their details, values, dates, etc.
Reactive Tickets: These are faults raised against a specific location. We also call them Tasks or Jobs.
PPM Tasks: Planned Preventative Maintenance tasks. These are recurring Jobs, for example, fire extinguisher checks that need to take place on a regular basis. Each PPM will have Occurrences within. Occurrences are each of the times that the recurring task (parent PPM) has taken place.
How to use FaultFixers
1. Report Issues - Raise Tickets
FaultFixers Reporter App
FaultFixers is used to easily raise faults. A Reporter User is anyone that reports an issue, (raises a job). Reporter Users have limited permissions, so they can only access the FaultFixers Reporter App and track the progress of an issue they have reported against.
2. Fix Issues & Complete Recurring Tasks
FaultFixers Teams App
The FaultFixers Teams App is used by the maintenance team (Operatives) to solve issues that have been raised.
Operatives will mainly use the My Jobs section of the Teams App. All their assigned Reactive Tickets and PPMs are displayed there.
3. Manage Issues - Set up your Recurring Tasks (PPMs)
The FaultFixers portal is used to manage the administrative side of FaultFixers, which includes Buildings, Reactive Tickets, PPMs, Form Templates, Team Rights, etc.
FaultFixers Web is for the back office (Admins), and for the management team (Managers) who might need to report against Forms.
FaultFixers Web includes a How-to-Wiz to guide you through the setup. You will see this appear on the upper right side, as shown below. Follow the steps at your own pace to get your account all sorted. You can find this by going to "Help" at the bottom of the left-hand side menu.
The FaultFixers software is designed to work seamlessly on any browser, desktop, or any mobile device - apple, android, and all tablets and iPads.
If you've just joined FaultFixers, welcome! We're so happy to have you with us. Getting started with FaultFixers is easy. Start making the most of FaultFixers by downloading our Onboarding Guide:
If you need more help, you can always get in touch with us at email@example.com.
Happy Days! 😀