# FaultFixers Knowledge Base > Welcome to Your FaultFixers Knowledge Base ## ℹ️ Troubleshooting & FAQs - [πŸ” How To Reset Your Password](https://help.faultfixers.com/en/articles/9160374-how-to-reset-your-password.md) - [πŸ“± Which App Should I Use?](https://help.faultfixers.com/en/articles/9070908-which-app-should-i-use.md) - [πŸ‘· How To Report Maintenance Issues](https://help.faultfixers.com/en/articles/9066936-how-to-report-maintenance-issues.md) - [πŸ”” Notifications Explained](https://help.faultfixers.com/en/articles/9336388-notifications-explained.md): Audience: FaultFixers Admins, Managers, Operatives. How to manage your notifications on FaultFixers Web and on the Teams App. - [πŸ€– How To Create Auto Job Rules](https://help.faultfixers.com/en/articles/9072077-how-to-create-auto-job-rules.md): Audience: FaultFixers Admins & Managers - [πŸ’» Reporting Maintenance Issues On A Desktop?](https://help.faultfixers.com/en/articles/9065184-reporting-maintenance-issues-on-a-desktop.md): Audience: FaultFixers Reporters. Simple instructions for users to know how they can quickly raise tickets with FaultFixers - [πŸ“€ How To Export Data](https://help.faultfixers.com/en/articles/9083595-how-to-export-data.md): Audience: FaultFixers Admins, Managers - [πŸ” Can I duplicate PPMs?](https://help.faultfixers.com/en/articles/8438710-can-i-duplicate-ppms.md): Audience: FaultFixers Admins, Managers. How to clone PPM Tasks. - [πŸ“±Updating Teams/Reporter App](https://help.faultfixers.com/en/articles/9196659-updating-teams-reporter-app.md) - [πŸ“±How Do I Know If I'm On The Latest App Version?](https://help.faultfixers.com/en/articles/9196732-how-do-i-know-if-i-m-on-the-latest-app-version.md) - [🏷️ Asset Tagging With QR Codes](https://help.faultfixers.com/en/articles/9070593-asset-tagging-with-qr-codes.md) - [βš™οΈ Your Asset Registers & How To Make The Best Use of It](https://help.faultfixers.com/en/articles/9145327-your-asset-registers-how-to-make-the-best-use-of-it.md): Audience: FaultFixers Admins. How to build your asset register. How best to use Assets. What details can be added to assets. - [πŸ“ How To Use Labels](https://help.faultfixers.com/en/articles/9271646-how-to-use-labels.md) - [πŸ›‘οΈ Understanding Roles & Permissions](https://help.faultfixers.com/en/articles/7031209-understanding-roles-permissions.md): Audience: FaultFixers Admins, Managers. How to modify user permissions \(rights\). User features access. Building Allocation. - [πŸ–Š How to Assign a Job](https://help.faultfixers.com/en/articles/9582790-how-to-assign-a-job.md): Assigning jobs efficiently is crucial to maintaining smooth operations, ensuring tasks are completed on time. - [πŸ“ How to Archive a PPM](https://help.faultfixers.com/en/articles/9595826-how-to-archive-a-ppm.md) - [πŸ“… How to Use the FaultFixers Scheduler](https://help.faultfixers.com/en/articles/10038366-how-to-use-the-faultfixers-scheduler.md): The FaultFixers Scheduler allows you to efficiently manage your team’s tasks by assigning, organising, and optimising job schedules. - [πŸ› οΈ How to Add and Assign Vendors / External Contractors](https://help.faultfixers.com/en/articles/12191317-how-to-add-and-assign-vendors-external-contractors.md) - [πŸ“± Reporting Maintenance Issues On A Mobile?](https://help.faultfixers.com/en/articles/9066923-reporting-maintenance-issues-on-a-mobile.md): Audience: FaultFixers Reporters. Simple instructions for users to know how they can quickly raise tickets with FaultFixers - [πŸ’°How to Log and Manage Expenses in FaultFixers🫰](https://help.faultfixers.com/en/articles/13907427-how-to-log-and-manage-expenses-in-faultfixers.md): Expenses, Finance, costs, invoices, materials, logging, CapEx OpEx - [πŸ” How to create PPMs](https://help.faultfixers.com/en/articles/8238668-how-to-create-ppms.md): Audience: FaultFixers Admins, Managers. How best to define your planned preventative maintenance tasks. ## πŸš€ Onboarding - [πŸ“ How To Setup Category Selection](https://help.faultfixers.com/en/articles/9072038-how-to-setup-category-selection.md): Audience: FaultFixers Admins. Where to find Categories on FaultFixers, and how to select those relevant to your organisation. - [πŸ‘¨β€πŸ‘©β€πŸ‘§ How To Add/Remove Users](https://help.faultfixers.com/en/articles/9117080-how-to-add-remove-users.md) - [πŸ‘€ Custom User Roles & Permissions](https://help.faultfixers.com/en/articles/9072124-custom-user-roles-permissions.md): Audience: FaultFixers Admins, Managers. How to modify user permissions \(rights\). User features access. Building Allocation. - [🏘️ How To Manage Buildings](https://help.faultfixers.com/en/articles/9043275-how-to-manage-buildings.md): Audience: FaultFixers Admins, Managers. How to Add Buildings - [πŸ“Œ How To Manage Locations](https://help.faultfixers.com/en/articles/9043220-how-to-manage-locations.md): Audience: FaultFixers Admins, Managers. How to Add Locations - [πŸ” What Are PPMs & How To Create/Manage Them](https://help.faultfixers.com/en/articles/9076130-what-are-ppms-how-to-create-manage-them.md): Audience: FaultFixers Admins, Managers. How to navigate PPMs & Occurrences. - [πŸ–¨ Printing QR Codes](https://help.faultfixers.com/en/articles/9070867-printing-qr-codes.md) - [πŸ“ How To Create Form Templates](https://help.faultfixers.com/en/articles/9071064-how-to-create-form-templates.md): Audience: FaultFixers Admins. How to add new form templates to FaultFixers Web. - [πŸ‘·β€β™‚οΈ How To Manage Maintenance Issues Using The Teams App](https://help.faultfixers.com/en/articles/9073020-how-to-manage-maintenance-issues-using-the-teams-app.md): Audience: FaultFixers Operatives. How to use the FaultFixers Teams App. - [πŸ“±How To Set Up FaultFixers Reporter App](https://help.faultfixers.com/en/articles/9071964-how-to-set-up-faultfixers-reporter-app.md) - [πŸ”” Notifications explained](https://help.faultfixers.com/en/articles/7185830-notifications-explained.md): Audience: FaultFixers Admins, Managers, Operatives. How to manage your notifications on FaultFixers Web and on the Teams App. - [πŸ“€ How to export data](https://help.faultfixers.com/en/articles/7949750-how-to-export-data.md): Audience: FaultFixers Admins, Managers. - [⚠️ How to Raise a Remedial Task](https://help.faultfixers.com/en/articles/13741981-how-to-raise-a-remedial-task.md): How to raise and manage remedial tasks from a PPM to ensure follow-up actions are tracked and completed correctly. - [πŸ€– How to Set Auto Rules](https://help.faultfixers.com/en/articles/7949764-how-to-set-auto-rules.md): Audience: FaultFixers Admins. How to create rules to auto assign Jobs to specific team members and set auto due dates. ## πŸ“Ή How-To Videos - [πŸ“ How To Setup Category Selection](https://help.faultfixers.com/en/articles/9265574-how-to-setup-category-selection.md) - [πŸ‘₯ Adding Your Team](https://help.faultfixers.com/en/articles/9265582-adding-your-team.md) - [πŸ‘₯ Setup Team Permissions](https://help.faultfixers.com/en/articles/9265639-setup-team-permissions.md) - [🏠 Adding Your Buildings](https://help.faultfixers.com/en/articles/9265661-adding-your-buildings.md) - [πŸ“ Adding Your Locations](https://help.faultfixers.com/en/articles/9265679-adding-your-locations.md) - [βž• Adding Your Assets](https://help.faultfixers.com/en/articles/9265702-adding-your-assets.md) - [πŸ” Adding Your Regular Jobs PPMs](https://help.faultfixers.com/en/articles/9265722-adding-your-regular-jobs-ppms.md) - [🏷 Printing QR Codes](https://help.faultfixers.com/en/articles/9265744-printing-qr-codes.md) - [πŸ–Œ Create Form Templates](https://help.faultfixers.com/en/articles/9265792-create-form-templates.md) - [πŸ“± Reporter App Setup](https://help.faultfixers.com/en/articles/9265794-reporter-app-setup.md) - [πŸ“±Teams App Setup](https://help.faultfixers.com/en/articles/9265798-teams-app-setup.md) - [πŸ” Reset Your Password](https://help.faultfixers.com/en/articles/9265858-reset-your-password.md) - [πŸ“± How To Use Reporter App](https://help.faultfixers.com/en/articles/9265881-how-to-use-reporter-app.md) - [πŸ’ Operative User Guide](https://help.faultfixers.com/en/articles/9331289-operative-user-guide.md) ## πŸŽ“ User Guides - [ℹ️ Operative User Guide](https://help.faultfixers.com/en/articles/9130731-β„Ή-operative-user-guide.md): What an Operative will see when logged into the Teams App - [πŸ—οΈ Account Setup Guide](https://help.faultfixers.com/en/articles/7664410-account-setup-guide.md): Audience: FaultFixers Admins, Managers. How to get started with FaultFixers. - [πŸ“Œ Accepted File Types and Restrictions](https://help.faultfixers.com/en/articles/10750184-accepted-file-types-and-restrictions.md): Below is a list of all our allowed file types and restrictions ## πŸ‹πŸ½β€β™‚οΈUpdates - [PPM Schedule vs PPM Tasks](https://help.faultfixers.com/en/articles/10905165-ppm-schedule-vs-ppm-tasks.md): We've updated PPM terminology and introduced a clearer structure for tracking tasks and schedules. These changes enhance visibility, making it easier to monitor statuses and manage PPMs effectively. - [A New Look for the Navigation Sidebar πŸ‘€](https://help.faultfixers.com/en/articles/12952701-a-new-look-for-the-navigation-sidebar.md): Announcement on the new design for the sidebar navigation menu - [πŸš€ January 2026 Product Updates](https://help.faultfixers.com/en/articles/13547325-january-2026-product-updates.md) - [πŸš€ March 2026 Product Updates](https://help.faultfixers.com/en/articles/14037783-march-2026-product-updates.md) - [πŸš€ April 2026 Product Updates](https://help.faultfixers.com/en/articles/14704448-april-2026-product-updates.md) - [πŸš€ May 2026 Product Updates](https://help.faultfixers.com/en/articles/15164286-may-2026-product-updates.md) - [πŸš€ June 2026 Product Updates](https://help.faultfixers.com/en/articles/15618444-june-2026-product-updates.md) - [πŸš€ July 2026 Product Updates](https://help.faultfixers.com/en/articles/15947835-july-2026-product-updates.md)